AI voice + chat support for online stores
Shoppers with questions are your hottest buyers, and they buy from whoever answers first. Instant.Talk answers them in seconds, by phone and chat, day and night, in your store's own words.
Unlimited chat, free forever. No credit card. Live tonight.
"Hi, I ordered the amber candle set last week, where is it?"
"Happy to check. Can I get your order number and your name?"
"Order 1042, Maria Delgado."
"Found it, Maria. Your set shipped Tuesday with USPS and arrives tomorrow. I just sent the tracking link to your phone."
The problem, plainly
A shopper falls in love with your product, has one question about sizing, finds nobody to ask, and buys from the store that answered.
You open your inbox to a wall of "where is my order?" Each one is five minutes of copy-pasting tracking numbers. Every day. Forever.
You paid for the click. The ad worked, the shopper came, the question went unanswered, and the ad money walked out with them.
You cannot sit by the phone all day. Instant.Talk can. That is the whole product.
Watch it work
A real conversation shape, replayed. On your store it runs on your products, your policies, your orders.
One-step setup
One click from the Shopify App Store. On any other website, paste a single line. That is the whole job.
Products, prices, policies, shipping times, FAQs. It reads everything by itself and keeps itself current as your store changes.
A calm button appears on your storefront. Shoppers tap to chat or call. You go live tonight, not next quarter.
The math
Simple arithmetic, no tricks.
Covers some hours, needs training, gets sick, quits. Off nights and weekends, exactly when shoppers browse.
The most expensive option of all. You built the store to grow it, not to copy-paste tracking numbers at midnight.
Every hour of every day, in your store's voice, with every word logged. One rescued sale a month and it has paid for itself many times over.
Under the hood
Your catalog, your policies, your FAQs. When it is not sure, it says so and brings you in. It never makes things up to close a ticket.
Order details are shared only after the email on the order, or the order number plus a matching name. Three wrong tries locks it down.
Shipped, delivered, which carrier, arriving when, straight from the order, with a tap-to-track link sent while they're still on the line.
Refunds, cancellations, disputes: the agent gathers the story and the contact, then hands it to you. The AI never touches money.
Full transcripts, ten-second summaries, and a recap email after every call. Read your whole support day over one coffee.
Questions it could not answer are collected and counted. You see exactly what shoppers keep asking, and one click teaches it the answer.
Pricing
No tiers to decode, no contracts, cancel anytime.
Questions, answered
No. It answers only from your store's own catalog, policies, and FAQs. When it is not confident, it says so, collects the shopper's contact info, and hands the conversation to you. Every unanswered question is tracked so you can close the gap.
No, on purpose. Anything involving money always goes to a human: the agent gathers what happened and who to reach, and you resolve it in one touch.
Yes. Chat costs us very little to run, so it is free without limits (with normal protection against bots and abuse). The phone plan is where we make our money, plainly: $15 a month for 100 minutes, and $15 per extra 100 minutes when you need more.
Minutes. Install it, and the knowledge base builds itself from your store. Flip the widget on and you are answering. If the system can figure something out, it never asks you to.
Customer details are used only to answer that customer's own question, protected by human-style identity checks, encrypted in storage and in transit, and cleaned up on a retention schedule you control. We never use your data to train AI models. Full detail in our privacy policy.
Shopify first, with the deepest integration: catalog, policies, and live order lookups. A version for any website, including WordPress and Wix, is on the way, set up by pasting a single line.
Ready when you are
Unlimited free chat forever. A phone for $15. Live tonight.
Add Instant.Talk free