Support

We answer fast. It is literally our business.

Email us

Write to support@instant.talk and a human replies, usually within one business day. Include your store address so we can look at the right account.

Common quick fixes

• The widget is not showing on my store. In your theme editor, open App embeds and make sure Instant.Talk is turned on, then refresh your storefront.
• The agent gave an outdated answer. The knowledge base refreshes itself when your store changes. You can also open Knowledge in the app and press refresh to update it right away.
• A question the agent could not answer. Check Unanswered Questions in the app. It lists exactly what shoppers asked, and one click turns your answer into knowledge for next time.
• Voice minutes ran out. Add a minute pack from Plan & Minutes in the app, or upgrade your plan. Chat keeps working free either way.

Feature ideas

Tell us what you wish the agent could do. The roadmap is driven by merchants: hello@instant.talk.